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1. LAST CHECK BEFORE YOU ORDER
Two mounting bracket spacers are provided with each Mac Ride seat. The spacers are for threadless steerer tubes that are 1 1/8" only. Each spacer replaces an existing 10mm spacer(s). Check your bike before your order, especially if you have a short stem! And especially if you need a quill stem adapter. It's important to know the difference between a 7/8" and a 1" adapter requirement.
*We have recently seen that some newer bikes have a larger seatpost. If you have a bike with a new larger seat post (at a max diameter of 34.9mm), please read the fix, here, to make sure you are happy before proceeding with your order.
** We do not have an adapter for 1.5" steerer tubes found on Cannondale's Leftys.
2. SHIPPING- EUROPEAN UNION COUNTRIES
Due to Covid 19 - Shipping can sometimes be delayed by 8-12 days.
Orders are shipped to European Union countries from England three times a week. From the time of shipping, the seats take 3-7 business days to arrive. Please look out for an email in your inbox/spam from DPD. There are many DPD sites. The one to use for tracking is here. The other DPD sites will not work with your tracker.
A reminder that for the EU, you will not be charged import fees. We include VAT at 20% in the sale price.
3. SHIPPING TO THE UK
We have a new site for customers in the UK that allows you to purchase in GBP. We have included VAT in the price of the seat. Shipping is separate. Live in the UK? Go here: https://uk.mac-ride.com/
4. SHIPPING TO EUROPE OUTSIDE THE EU
Mac Rides are shipped to the rest of the world from England through our international shop - www.mac-ride.com.
5. DELIVERY TIME FRAMES
All delivery time frames are estimated. We cannot guarantee delivery due to unforeseen circumstances, including national holidays, customs delays at country borders. It is usually much quicker, but please allow up to 10 business days from the time you receive your shipping notification for your Mac Ride to arrive. Additional time may be necessary for rural addresses.
6. FREIGHT & HANDLING CHARGES:
Shipping costs usually range from $11-39.00 US per seat.
For each additional Mac Ride on the same order to the same address, there is a drop in the shipping fee. Why not team up with a friend to order two seats to the same address?
There are some addresses that our carriers deem to be "out of zone". We aren't always able to detect this at the point of order and sometimes need to come back to the customer to request new shipping charges be met.
7. PAYMENT METHODS
We accept Visa, MasterCard and paypal. Your account will be charged at the time your order is placed. You cannot pay for an order using two separate payment methods.
8. INTERNATIONAL TRANSACTION FEES
As you are being charged in USD, your bank may charge an international transaction fee at the point of purchase. These are outside of our control.
9. OUT OF STOCK
If Mac Ride is out of stock, you are still charged at the point of purchase. We will ship your order to you as soon as it becomes available.