Shipping is sometimes a bit slower than normal due to Covid-19, although it seems more and more on target each week. Xpress Post services are still faster, but the delivery timelines are not being guaranteed and delays can also be expected.
1. LAST CHECK BEFORE YOU ORDER
Two mounting bracket spacers are provided with each Mac Ride seat. The spacers are for threadless steerer tubes that are 1 1/8" only. Each spacer replaces an existing 10mm spacer(s). Check your bike before your order, especially if you have a short stem! And especially if you need a quill stem adapter. It's important to know the difference between a 7/8" and a 1" adapter requirement.
*We have recently seen that some newer bikes have a larger seat post. If you have a bike with a new larger seat post (at a max diameter of 34.9mm), please read the fix, here, to make sure you are happy before proceeding with your order.
** We do not have an adapter for 1.5" steerer tubes. Mac Ride requires an additional part to be made compatible with Cannondale's Leftys.
2. SHIPPING- with Canada Post
We ship to Europe with Canada Post. When your goods enter your country, they go to your own National Post Agency. We sometimes ship from the UK with DPD. You will receive your Mac Ride approximately 5-12 business days after it ships, depending on the destination. There will be international import, tax and duty fees charged to you upon receipt of your Mac Ride. For bike shops, our hope is that you are able to claim back your tax in your local country, set against the tax that you take in from selling to your local customers.
We ship within 24 hours of your order. Considering weekends, the last pick up is 12pm on Friday; the next ship time is 12pm Monday, Pacific Standard Time. Shipping does not happen on national holidays.
3. DELIVERY TIME FRAMES
All delivery time frames are estimated. We cannot guarantee delivery due to unforeseen circumstances, including national holidays, customs delays at country borders. It is usually much quicker, but please allow up to 10 business days from the time you receive your shipping notification for your Mac Ride to arrive. Additional time may be necessary for rural addresses.
4. FREIGHT & HANDLING CHARGES:
Shipping costs usually range from $20-30 US per seat. Certain countries are priced individually based on very expensive shipping costs and taxes, depending on whether we cover these in advance. We do not earn any money on shipping.
For each additional Mac Ride on the same order to the same address, there is a drop in the shipping fee. Why not team up with a friend to order two seats to the same address?
There are some addresses that our carriers deem to be "out of zone". We aren't always able to detect this at the point of order and sometimes need to come back to the customer to request new shipping charges be met.*
5. PAYMENT METHODS
We accept Visa and MasterCard and paypal. Your account will be charged at the time your order is placed. You cannot pay for an order using two separate payment methods.
6. INTERNATIONAL TRANSACTION FEES
If you are paying on our site for goods in USD, but your card is in a different currency, please note, your bank may charge an international transaction fee at the point of purchase.
7. OUT OF STOCK/ON BACK ORDER
If Mac Ride is out of stock, you are still charged at the point of purchase. We will ship Mac Ride to you as soon as it becomes available.