I’m really happy about the Mac ride system but the front mount isn’t the best option I guess. The screw is once more not in the best shape to enter the screw system and I fear that it will brake once again. I use the system on a slightly different way now and hopefully it works. For the rest everything is perfectly fine.
I am so very sorry to hear you have had issues with your front mount. This is very rare for us. Please know we are here to help and will of course ensure your seat is fully warrantied for 2 years since purchase. Best wishes, and happy riding out there! firstname.lastname@example.org