If you have ordered a Mac Ride, and subsequently discover that it is not compatible with your bike, or you wish to return it for any other reason, ride easy, we offer returns within 21 days of the delivery date. Please see the return policy below.
1. You can return the seat within 3 weeks of the seat's arrival. Your items must be in their original packaging, as new.
2. Once we receive your return, we'll issue you your refund in five business days.
3. You'll receive an email confirmation once the return process is complete.
4. We do not refund for the return shipping label. All refunds will be exclusive of import fees.
RETURNS FROM THE EU
For EU returns, please ship the seat to EU Distribution using a tracked-service:
9 Rue Blaise Pascal
68000 Colmar, France
FOR RETURNS FROM ALL OTHER COUNTRIES
Please reach out to firstname.lastname@example.org so we can make a return plan together.
Please reach out to us at email@example.com with any questions or comments! We are happy to help you with your return.